(Hartford, CT) – The Connecticut Department of Revenue Services (DRS) continues to provide taxpayer assistance during the COVID-19 pandemic. DRS understands the challenges that taxpayers currently face and our tax professionals are prepared to offer the highest level of customer service.
DRS Priority One Assistance Program
For those impacted by the COVID-19 pandemic, DRS is reminding taxpayers of the Priority One Taxpayer Assistance Program (Priority One), which is designed to offer assistance to businesses and individuals who have an existing collection matter with DRS. The new program connects taxpayers with a DRS professional, who will assist in developing a workable solution. DRS has established the following dedicated Priority One hotline and email address:
DRS Priority One Hotline: 860-541-7650 (Monday to Friday, 8:30 a.m. – 4:30 p.m.; to speak to a DRS representative, or to leave a voicemail)
DRS Priority One Email: DRSPriorityOne_CollectionsAssist@po.state.ct.us
File Electronically
Filing and payment deadlines for Connecticut individual income tax returns have been extended until July 15, 2020. The easiest way to file - and the fastest way to receive a refund - is through online filing, including via the DRS Taxpayer Service Center, which is easy, secure, and free to use. Since Connecticut's individual income tax return begins with federal Adjusted Gross Income, it is often beneficial to complete one's federal income tax return first. Taxpayers who file a paper tax return will experience longer processing times for refunds. DRS strongly encourages taxpayers and tax professionals to file electronically.
Helpful Information on the DRS Website
The DRS website includes answers to many questions, and a Frequently Asked Questions page that is updated regularly. Taxpayers who need to contact DRS may email us at DRS@ct.gov. To reach DRS by phone during normal business hours – Monday to Friday, 8:30 a.m. to 4:30 p.m. - call 860-297-5962 (from anywhere); 800-382-9463 (within CT, outside Greater Hartford area only); or 860-297-4911 (Hearing Impaired, TDD/TT users only).
DRS Website: https://portal.ct.gov/drs
DRS Frequently Asked Questions: https://portal.ct.gov/DRS/COVID19/DRS-COVID-19-Response-FAQ
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For immediate release